I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then you should inform me immediately by telephone, post, email or arrange to meet so that I can do my best to resolve the problem. I will try to resolve any problem quickly and operate a complaints handling procedure to help resolve the problem between ourselves.
If you would like to make a formal complaint, then you can request my full complaints procedure by email at email@example.com. Making a complaint will not affect how I handle your matter.
The Solicitors Regulation Authority can help you if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if I cannot resolve your complaint
The Legal Ombudsman can help you if I am unable to resolve your complaint myself. They will look at your complaint independently and it will not affect how I handle your matter.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ